Our Toolkit

With your help, we’ll map out the key users and stakeholders in your process or product. By getting to know the players, we’ll be able to better work with their natural inclinations rather than fight it. We bring an open mind and thoughtful questions to every interview, looking for patterns and themes in the stories we hear.

A good workshop can accelerate the work at many stages, ranging from initial research, to solutioning, to prototype validation. A key tenet in our workshop design is to include a diversity of thought and to establish an environment of freely shared thoughts to ensure all perspectives critical to your process have a seat at the table.

It's hard to talk about ideas when they’re not yet tangible, and even harder for stakeholders to evaluate them. That’s why we offer prototyping services for the systems and products we help you design. We utilize techniques like wire framing, Minimum Viable Product creation with the tools you already have, and small scale implementations of systems to give you and your users a glimpse at what you could build to facilitate more meaningful conversations.

A cold handoff never serves anyone well. To make sure any processes or systems we leave you with at the end of the engagement are well supported, we can spend time with your employees to teach them some of the tools of our trade. This lets you keep your process fresh for years to come, and introduce some new ways of thinking in your team.